Privacy Policy
Last updated: 7 October 2026
1. About this policy
Mizan Technologies Pty Ltd, trading as Mizan Tech / Mizan Technologies (“Mizan”, “we”, “us” or “our”), respects your privacy.
This policy explains how we collect, hold, use and disclose personal information when you visit mizantechnologies.com, contact us, engage our services or otherwise deal with us.
Our services include managed IT, cybersecurity, cloud and Microsoft 365 solutions, networks and infrastructure, deployment and integration, technology procurement, automation and IT consulting.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
2. Personal information we collect
The personal information we collect depends on your dealings with us. It may include:
Your name, business name, job title, email address, telephone number and business address.
Information you provide when requesting advice, a quote, a consultation or technical support.
Service agreements, billing details, transaction records and correspondence.
Information about devices, accounts, software and systems relevant to our services.
Support records, diagnostic information, system logs and security alerts that may identify users.
Website usage information, such as IP addresses, browser and device details, pages visited and the time of your visit.
Recruitment information, such as resumes, qualifications and references, if you apply to work with us.
We collect only the personal information reasonably necessary for our business activities and service delivery.
3. How we collect information
We generally collect personal information directly from you through website forms, email, telephone, messaging services, meetings and service delivery.
We may also collect information from an organisation you work for, an authorised representative, a referral partner, publicly available business sources, or systems we are authorised to support.
When providing IT services, we may collect technical information through approved support, monitoring, backup and security tools.
If you provide personal information about another person, you must have appropriate authority to do so and provide any privacy notices or obtain any consent required by law.
You may make a general enquiry anonymously or using a pseudonym where practicable. However, we may need identifying information to provide services, verify authority, manage accounts or respond to certain requests. If necessary information is not provided, we may be unable to assist.
4. Why we use personal information
We collect, hold, use and disclose personal information to:
Respond to enquiries and prepare quotes or proposals.
Deliver, administer and improve our services.
Provide technical support, troubleshoot problems and maintain systems.
Manage authorised user access, security monitoring, backups and recovery.
Communicate about projects, service changes, appointments and accounts.
Process payments and maintain business records.
Manage recruitment, suppliers and contractors.
Protect our systems and investigate suspected fraud, misuse or security incidents.
Meet legal obligations and resolve complaints or disputes.
Send relevant marketing communications where permitted by law.
We use or disclose personal information for the purpose for which it was collected, or for another purpose where consent or applicable law permits it.
5. Client systems and sensitive information
Our work may involve authorised access to information held in client systems, including information about a client’s employees, customers or service users.
For NDIS, disability and allied health clients, this may include sensitive information such as health records, disability information and participant records.
We limit our access and handling to what is reasonably necessary for the agreed services. We handle this information in accordance with our contractual obligations, authorised client instructions and applicable law.
Where we collect sensitive information directly from an individual, we obtain consent where required by law.
Information accessed through client systems is not used for our own marketing. Access to that information does not give us permission to use it for unrelated purposes.
Clients remain responsible for their own privacy obligations, including establishing a lawful basis for providing us with access to personal information.
Please do not submit passwords, health records, participant files or other sensitive information through general website enquiry forms. Contact us to arrange an appropriate transfer method.
6. Sharing personal information
We may disclose personal information, where reasonably necessary, to:
Employees and authorised contractors involved in delivering our services.
Technology providers supporting hosting, cloud services, communications, support systems, security, backups and business administration.
Hardware vendors, software vendors and distributors involved in an authorised purchase or support request.
Payment providers, accountants, insurers and professional advisers.
Your authorised representatives.
Regulators, law enforcement agencies or other parties where disclosure is required or authorised by law.
We take reasonable steps to ensure service providers handling personal information for us are subject to appropriate confidentiality, security and privacy obligations.
We do not sell personal information.
7. Overseas handling of information
Some technology providers, cloud services or authorised contractors may store, process or access personal information outside Australia.
The countries in which these recipients are likely to be located include [insert the countries confirmed for Mizan’s providers and contractors].
Where overseas disclosure occurs, we take reasonable steps required by applicable law to protect the information. These may include reviewing the provider’s privacy and security arrangements and establishing appropriate contractual protections.
For client systems, we also follow any agreed requirements concerning data location and overseas access. Using a cloud service does not necessarily mean information will remain exclusively within Australia.
8. Cookies and website technologies
Our website may use cookies and similar technologies to support website functionality, security and performance.
If analytics or advertising tools are enabled, they may collect information about your device and how you interact with the website. Where this information identifies you or can reasonably be linked to you, we treat it as personal information.
You can manage cookies through your browser settings and any cookie controls offered on our website. Disabling cookies may affect some website features.
Third-party services linked to or embedded in our website may handle information under their own privacy policies.
9. Marketing communications
We may send information about our services where you have consented or where otherwise permitted by law.
You can opt out at any time using the unsubscribe facility in a marketing message or by contacting us. Opting out of marketing does not prevent us from sending necessary service, account or security communications.
We do not use sensitive information for direct marketing without the consent required by law.
10. Storage, security and retention
We hold personal information in electronic business systems and, where necessary, physical records.
We take reasonable steps to protect it against misuse, interference, loss and unauthorised access, modification or disclosure. Appropriate measures may include access restrictions, authentication controls, secure transfer methods, staff confidentiality obligations and security monitoring.
No method of electronic storage or transmission is completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including applicable legal, contractual and recordkeeping requirements. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it, subject to lawful retention requirements.
For information held on behalf of clients, retention, return and deletion arrangements are also governed by the relevant service agreement and applicable law.
11. Data breaches
If we become aware of a suspected personal information breach, we take reasonable steps to assess, contain and respond to it.
Where the Notifiable Data Breaches scheme or another applicable law requires notification, we notify affected individuals and the relevant regulator as required.
Where an incident involves client information, we coordinate with the client in accordance with our contractual obligations and applicable law.
12. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity and authority before responding. We aim to respond within 30 days.
There is no fee to make a request or seek a correction. If a reasonable charge applies to providing access, we will explain it beforehand.
If we cannot provide access or make a requested correction, we will explain the reasons, unless the law prevents us from doing so, and explain available complaint options.
If your information is held in a client’s system, we may refer your request to that organisation or assist it in responding.
13.Privacy enquiries and complaints
If you have a privacy enquiry or believe we have mishandled your personal information, please contact us:
Privacy Officer — Mizan Technologies
Email: info@mizantechnologies.com
Telephone: +61 489 145 001
Please describe your concern and provide enough information for us to investigate. We will acknowledge your complaint, review the relevant circumstances and aim to provide a substantive response within 30 days. If more time is needed, we will explain why and provide an update.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner, where the matter falls within its jurisdiction:
Website: www.oaic.gov.au
Telephone: 1300 363 992
14. Changes to this policy
We may update this policy to reflect changes in our services, information handling practices or legal obligations.
The current version will be available on our website, with the last updated date shown above. You may request a copy free of charge using the contact details in this policy.
