FREQUENTLY ASKED QUESTIONS
Know what to expect.
Straightforward answers about working with Mizan Tech.
Can you take over from our current IT provider?
Yes. We first review your existing agreement, systems and access arrangements, then agree a transition plan with you. Handover, licences, backups and administrator access need to be accounted for before the change.
Do we need a managed IT agreement?
Not necessarily. We can discuss a defined project, ongoing managed services or co-managed support alongside your own IT team. The right approach depends on your systems, internal capability and support needs.
How much does managed IT cost?
Pricing is scoped around your users, devices, locations, applications, risks and required coverage. Your proposal should clearly identify inclusions, exclusions, licensing, project work and after-hours arrangements.
Do you offer onsite and remote support?
We are based in Epping, Melbourne and can support businesses remotely. Onsite availability, travel and coverage are confirmed for your location before an engagement is agreed.
Is support available after hours?
After-hours support and escalation arrangements depend on the agreed service. We confirm coverage and response targets in your proposal; this website does not promise a staffed 24/7 help desk.
Can you support our NDIS software?
We can support the IT environment around your care or business software and coordinate with its vendor. Application administration and integrations depend on the product, licence and access available, and are confirmed during scoping.
Will your IT services make us NDIS compliant?
IT controls can support information management, security and continuity processes. They do not replace your governance, staff practices or legal obligations, and cannot guarantee registration or an audit result.
What happens after we enquire?
We discuss your business, current setup and priorities. If there is a suitable next step, we agree an assessment, project or support scope and explain the costs before work begins.
