PRACTICAL IT GUIDES
Better questions. Better IT decisions.
Useful starting points for reviewing your systems, comparing support and planning a change.
GUIDE 01
Changing IT providers
A careful handover starts with knowing what your business owns and relies on.
- 01Check your existing contract, notice period and exit conditions.
- 02An inventory of supported users, devices and systems.
- 03List supported devices, business applications and supplier contacts.
- 04Review backup coverage and recovery access before the handover.
- 05Agree the cutover, rollback plan, communications and support responsibilities
GUIDE 02
An NDIS provider's IT conversation
Use these questions to identify what needs a closer look.
- 01Who can access participant information, and when was that access last reviewed?
- 02How quickly is access removed when a worker leaves?
- 03What happens if a staff device is lost or unavailable?
- 04Which systems and records are backed up, and when was a restore last tested?
- 05Who coordinates an IT incident and the recovery of critical services?
GUIDE 03
What to check in an IT proposal
Compare the service you will receive, alongside the price.
- 01Covered users, devices, applications and locations.
- 02Support hours, response targets and escalation routes.
- 03Security tools, patching, backups and restore-testing responsibilities.
- 04Licences, onsite work, after-hours costs and project exclusions.
- 05Reporting, review meetings, documentation and exit arrangements.
Further reading
General starting points; recommendations need to reflect your own environment and obligations.
